usually this happens due to a communication loss between the software and the hardware > however here is few steps you should do :-

•  stope the FR
• close the FR page
• go the setting
• select FR setting
• Look for the webcam
• on the left side where the (tick) sign click to deactivate and activate
• Launch the FR
• start the FR this should bring the webcam back

There are three ways to register a person face- 1st - using your FR PC webcam 2nd - using any of the connected cameras 3rd - registering via SMS by KeyTech Mobile app Android click on this link https://play.google.com/store/apps/details?id=com.smsbykeytech.sms&pcampaignid=web_share  IOS click on this link https://apps.apple.com/gb/app/sms-by-keytech/id1390961168

• Insure there is suffixation lighting inn the area.
• The person not covering large area of their face while walking in front of the camera.
• look inn the direction of the camera if possible.

if non of the above works please contact us as support@smsbykeytech.com or via our website

• Launch SMS - Select Setting-  Select FR Setting-  Add new Camera

Built in webcam it will be added by default.

• Using and IP Camera

You need to know your Camera RTSP (Real Time Streaming Protocol) URL ( See Some Examples)

• Example: - 192.168.100.204:554/Streaming/channels/101/
• Using analogy Camera connect Via DVR (Digital Video Recorder)Enter your DVR IP URL 192.168.100.10:554/Streaming/channels/101/
• Channel No 101 for Camera 1 if you require ad more camera the Next cameras will have te same URL but all you need to change channel to 201 , 301,401,501,601,701,801,901

• Connecting Via External IP address

           Example: - Public IP 188.247.90.150:662/Streaming/channels/101/ Each camera must have its own port number 188.247.90.150: Port no/Streaming/channels/101/

• Using PLC for Access Control

Currently we support 2 type of PLC.

• Wave-Share PLC

Enter you PLC URL Exmple:- 192.168.100.100:4196/1 

• 4196 - Device port can be changed to your requirment
• 1 - is the port number you want to use to for access

See Image for better understanding (Wave-Share)

• Barix Barionet PLC 
•     URL Example: -  http://192.168.100.182/rc.cgi?o=3,999
•      3- is the port number you want to use to for access

See Image for better understanding ( Barix )

Check if the FR Multi streeming is running if not! start the FR and start multi Stream. Refer to demostration video attached   https://keytechsecurity.com/wp-content/uploads/2025/07/Face-Registration-Not-Responding.mov

You require a computer with minimum ,

• 64-bit Windows 7 or higher
• Intel® Core™ i7 – 6900 or higher
• 6th Generation or higher
• 64GB RAM or higher
• 6GB  Nvidia Graphic or Higher (If you Planing to Use ANPR or Face recognition)
• HDD 500GB  or higher

the information above can support  up to 5 IP cameras . if you intended to connect more cameras you will require higher GPU and you may require higher RAM here is a simple calculation each 1 camera require 1 GB GPU

• Close SMS
• Closer FR window
• Right-click on the taskbar (empty space)
• Select Task Manager
• in the Processing  Column look for-
•    -   SMS_Agent - Right Click - End Task
•    -   SMS _Client Service - Right Click - End Task

• right Click on SMS Icon on you Desktop
• Run as administrator
• enter you user name and password
• launch the FR

for Error message ( Setting Properties Failed. Client with IP:tcp://Locahost:22222 did not respond.) Do the following:-

• Right Click at the Menu bar
• Select Task Manager
• Look for SMS_Agent
• right click
• end task ( see image attached)
• Close FR window
• Close all SMS_FR  from the Task manger
• restart the FR again

Wave-Share PLC.

• - Download Virtual Serial & Device Management exe file . This One VirCom

• - Connect Wave-share to your switch
• - Launch the VirCom App
• – Click on (Device)in the tool bar
• – Device Management window will open
• -Highlight and Select Edit Device
• - Configure your network range and port number to your requirement
• -Save as default and close

See attached mage for more clarification Here

close the report page close all the pages are open except the main SMS page and reopen the report page