- - SMS by KeyTech Installation Guide?
- from the PC you going to use for SMS
- open the browser
- type keytechsecurity.com
- Select login
- enter your email account( admin user email account)
- enter your password
- the page will direct you to your account page
- Select Setting
- Select download
- once the download complete
- right click and run as administrator
- follow the instruction
- once download complete
- a SMS page will appear requesting you to enter you company name and enter your password
- SMS now ready for use.
- - FR ( Facial Recognition) How do I register some face ?There are three ways to register a person face- 1st - using your FR PC webcam 2nd - using any of the connected cameras 3rd - registering via SMS by KeyTech Mobile app Android click on this link https://play.google.com/store/apps/details?id=com.smsbykeytech.sms&pcampaignid=web_share IOS click on this link https://apps.apple.com/gb/app/sms-by-keytech/id1390961168
- - FR (Facial Recognition) Person Registered but not recognized ?
- Insure there is suffixation lighting inn the area.
- The person not covering large area of their face while walking in front of the camera.
- look inn the direction of the camera if possible.
- - FR (Facial Recognition) Face registration Button not responding ?Check if the FR Multi streeming is running if not! start the FR and start multi Stream. Refer to demostration video attached https://keytechsecurity.com/wp-content/uploads/2025/07/Face-Registration-Not-Responding.mov
- - FR (Facial Recognition) WebCam streaming stoped ?usually this happens due to a communication loss between the software and the hardware > however here is few steps you should do :-
- stope the FR
- close the FR page
- go the setting
- select FR setting
- LOOk for the webcam
- on the left side where the (tick) sign click to deactivate and activate
- Launch the FR
- start the FR this should bring the webcam back
- - FR (Facial Recognition) Error message ( Setting Properties Failed. Client with IP:tcp://Locahost:22222 did not respond.)for Error message ( Setting Properties Failed. Client with IP:tcp://Locahost:22222 did not respond.) Do the following:-
- Right Click at the Menu bar
- Select Task Manager
- Look for SMS_Agent
- right click
- end task ( see image attached)
- Close FR window
- Close all SMS_FR from the Task manger
- restart the FR again
- - FR (Facial Recognition ) Engine Error Agent Not Running or responding -?
- Close SMS
- Closer FR window
- Right-click on the taskbar (empty space)
- Select Task Manager
- in the Processing Column look for-
- - SMS_Agent - Right Click - End Task
- - SMS _Client Service - Right Click - End Task
- right Click on SMS Icon on you Desktop
- Run as administrator
- enter you user name and password
- launch the FR
- - ANPR (Automatic number plate recognition) - Can you provide an installation diagram?
-
Yes installation diagram attached https://keytechsecurity.com/wp-content/uploads/2024/09/AEEP-Daigram.pdfRecommended hight of the Camera Should be between 120-140 centimeter from the ground
-
- - ANPR (Automatic number plate recognition) - Can you provide an installation diagram?
-
Yes installation diagram attached https://keytechsecurity.com/wp-content/uploads/2024/09/AEEP-Daigram.pdfRecommended hight of the Camera Should be between 120-140 centimeter from the ground
-
- - Reports Time & Attendance - Report page blank ?close the report page close all the pages are open except the main SMS page and reopen the report page
Support
For any inquiries, system support or further knowledge regarding our Products & Solutions, please contact us through the enquiry form below. Additionally, you may use the live chat to speak with a our support agent.
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Support Troubleshooting
System Requirements
- 64-bit Windows 7 or higher
- Intel® Core™ i7 – 6900 or higher
- 6th Generation or higher
- 32GB RAM or higher it Depends on the number of cameras you planning to connect
6GB or Higher Nvidia GPU (If you Planing to Use ANPR or Face recognition) - HDD 500GB or higher
Signature Pad ( Optional)
(this can be used if you using visitor management ) Topaz T-S460-HSB-R
Scanner ( Optional)
if you intend to scan someone id and store it on the system for later record : (Any Brand)
Smart Chip ID Card Reader (Optional)
if you intend to extract peso information directly from the chip: HID OMNIKEY 3121,
Sagem MorphoSmart 1350
MRZ ID Card Reader (Recommended)
if you intended to speed the entry process : (Any Brand)
Passport reader (optional)
if you intended to keep also image record of all registered entries
IP/Analog Camera
if you intended to use face recognition time & Attendance or ANPR
Biometric Reader
if you intend to use time and attendance and use login biometrical ZKTeco ZK4500