Frequently Asked Questions
FAQ
- - ANPR (Automatic number plate recognition) - Do you offer trial period ?Yes we do offer between 30-90 days free no obligation trial on the software only
- - ANPR (Automatic number plate recognition) - What's the accuracy rate ?In ideal conditions, can achieve accuracy 99% or higher. However, real-world environments often present challenges , such as poor lighting, obstructed plates, or moving vehicles. As a result, accuracy rates range from 95% to 98%
- - ANPR (Automatic number plate recognition) - What size GPU do I require?Basic calculation you will require 1GB GPU RAM per camera
- - ANPR (Automatic number plate recognition) - How many users per license ?you can add as many users as you want
- - ANPR (Automatic number plate recognition) - Do you help us with the setup?Yes we will set everything up for you or if you in a different country we can guide you until the setup complete.
- - ANPR (Automatic number plate recognition) - Do I require a special Cameras?100% of any 2MP IP camera will work some cases you may require a camera with better feature its all depends on environment where the camera will be installed
- - ANPR (Automatic number plate recognition)- Can use ANPR for public car-park?Yes and it comes with the car-park software management
- - ANPR (Automatic number plate recognition) - Do I require an internet Connection?Yes internet connection required at least once every 7 days to make sure your application up to date.
- - ANPR (Automatic number plate recognition) - is it expensive to have the software?No at all in fact its very affordable than any other solution in the market
- - ANPR (Automatic number plate recognition) - Can you provide a installation diagram?Yes installation diagram attached https://keytechsecurity.com/wp-content/uploads/2024/09/AEEP-Daigram.pdfRecommended hight of the Camera Should be between 120-140 centimeter from the ground
- - ANPR (Automatic number plate recognition) - Do I Require a Special PC and hardware?You require a computer with minimum ,
- 64-bit Windows 7 or higher
- Intel® Core™ i7 – 6900 or higher
- 6th Generation or higher
- 64GB RAM or higher
- 6GB Nvidia Graphic or Higher
- HDD 500GB or higher
- Possibly PLC ( Programable Logic Controller ) this is depends on your the Barrier/Gate/bollards whether if they manufacture does provide SDK ( Software Development Kit)
- - ANPR (Automatic number plate recognition)- How do i calculate my GPU requirement?You will 1GB GPU RAM for Each Camera.
- - ANPR (Automatic number plate recognition) - Do I require any additional hardware to operate ?if you intended to use the solution for a Gated car-park or area then we may require additional hardware-
- PLC ( Programmable logic controller)
- Or direct integration with your barrier/gate as long as the have network capabilities
- - ANPR (Automatic number plate recognition) - Do you offer training on how to use the software?Yes we offer full training and full support
- - ANPR (Automatic number plate recognition) - Can you Customize the software to my requirement?We almost certain that the current features will meet you requirement, however we are open to an suggestion we deem to be beneficial to us and the rest of our clients
- - ANPR (Automatic number plate recognition) for Car-Park - Will I be able to Use it for Paid car-park ?yes it has the feature to calculate the car park costing
- - ANPR (Automatic number plate recognition)- do you have paid parking Calculation option and can i any tariff ?Yes and it comes with the car-park software management this includes payment calculation
- - ANPR (Automatic number plate recognition) - Can we integrate the software with other software and hardware ?Yes from our side we are open to communicate with any software and hardware as long the other software support integration with a third-party application
- - ANPR (Automatic number plate recognition)- Why do you think your solution is better than others in the market??here is the following reason why we think our SMS by KeyTech ANPR better than others in the market
- Accuracy 99.86%
- It can work almost with 99% of any IP camera from any brand
- Margin of Error or malfunction 0.001%
- Lift-Time Maintenance ,Support and Upgrade
- Cost efficient
- Easy to use
- you do not require any additional hardware other than a camera and a PC
- Compatible with any existing Hardware
- - ANPR (Automatic number plate recognition) - is the software can be accessed via web or do i have to be next to the PC?Yes, it is web access also so you can make any adjustment from direct from the web
- - ANPR (Automatic number plate recognition) - Can i control access to my parking based on authorized number plate only?Yes this is one of the features our AEEP (Automated Entry & Exit parking)
- - CCTV - Do you sell wireless Camera ?Yes we do
- - CCTV - What Camera Brand do you supplyWe provide more than one brand based on customer requirement
- - CCTV Maintenance - How frequent required?Ideally every 3 months in some harsh environment more frequently required.
- - CCTV Warranty - What the warrant on cctv product?we offer 3 years warranty
- - CCTV - Which countries to you sell and Install CCTV?We Sell worldwide as far as installation we operate in the UK,Ireland , UAE, Jordan and many cases we did supply and installation in Saudi Arabia
- - CCTV - What is the difference between Analog and IP ?
- Analog: Traditional method:Quality: Prone to noise and degradation over time, leading to lower quality.
- IP (Internet Protocol) Digital method:Quality: Generally higher quality due to digital encoding, reducing noise and distortion
- - CCTV - What hard-Disk suitable for CCTV surveillance ?
- SSD (Solid-State Drive) Faster, more durable, and quieter than HDDs, but they can be more expensive.
- WD (Western Digital Purple)These drives are specifically designed for surveillance applications, offering features like power loss protection and 24/7 operation.
- Seagate Skyhawk: Another popular choice for surveillance, known for their reliability and high capacity.
- - CCTV - How do i know what camera suits my requirement?its all depend on the area you wants the cover, please feel free to contact us for assistant
- - CCTV - Do you Supply and Install Solar Powered Cameras?Yes we do
- - CCTV - What cameras Connection Protocol do you supply?Digital & Analog Protocols it depends on your requirement
- - CCTV Maintenance - Do you provide maintenance contract?Yes we do that can be done annually , Monthly or per call-out it all depend on the customer needs
- - CCTV Warranty - What Warranty do you offer after installation?we provide onsite warranty, that means if you camera/System stopped working for any reason we will send the technician to replace it for you at your convenience until we check your hardware so your downtime few hours at max
- - CCTV -Do you provide Support for cameras not installed by you?Yes we do and the support will be chargeable
- - CCTV Maintenance - What type of maintenance required for CCTV System?lens Cleaning, Cable inspection, RJ Connection, Power supply, Recording, Network Connectivity, System update
- - CCTV - What is the typical response time for a technician in an emergency?in most cases our response time between 1-2 hours it depends on the location
- - FR (Facial Recognition) How many users per license?you can add as many users as you want
- - FR (Facial Recognition) Access Control - Do you offer trial period?Yes we do offer between 30 days free no obligation trial on the software only
- - FR (Facial Recognition) Time & Attendance - Whats the accuracy rate?99.86%
- - FR (Facial Recognition) Time & Attendance - Do you offer trial period?Yes we do offer between 30-90 days free no obligation trial on the software only
- - FR (Facial Recognition) Time & Attendance - Do I require a special PC?You require a computer with minimum ,
- 64-bit Windows 7 or higher
- Intel® Core™ i7 – 6900 or higher
- 6th Generation or higher
- 64GB RAM or higher
- 6GB Nvidia Graphic or Higher (If you Planing to Use ANPR or Face recognition)
- HDD 500GB or higher
- - FR (Facial Recognition) Access Control - Can I use it for access control?Yes, one of the main function is access control.
- - FR (Facial Recognition) Time & Attendance - does it have tracker feature?Yes tracker option is available in our facial recognition software
- - FR (Facial Recognition) Access Control What PC and hardware do i require?You only require a computer with with minimum ,
- 64-bit Windows 7+
- Intel® Core™ i7 +
- 64GB+ RAM
- 6900K +
- 4GB +Nvidia Graphic card ( however 4GB can support up 3-4 Camera Maximum)
- Possibly PLC ( Programable Logic Controller ) this is depends on your the Door/Gate/Bollard/whether if they manufacture does provide SDK ( Software Development Kit)
- - FR (Facial Recognition) Time & Attendance - Do you help us with the setup?Yes we will set everything up for you or if you in a different country we can guide you until the setup complete.
- - FR (Facial Recognition)Time & Attendance - Do i require an internet connection?Yes internet connection required at least once every 7 days to make sure your application up to date.
- - FR (Facial Recognition) Time & Attendance - Is it expensive to have the software?No at all in fact its very affordable than any other solution in the market
- - FR (Facial Recognition)Time & Attendance - can i change or modify record if needed?No and this is one of the reason many businesses see our solution reliable source of information
- - FR (Facial Recognition) Time & Attendance - Camera URL format to enter in the FR Setting ?Uniview connecting on the (LAN) Local Network use this
- Example: 192.168.100.1:554/Streaming/channels/101/
- Example: Router Static IP 188.247.84.4:555/Streaming/channels/101/
- Example: 192.168.100.1:554/Streaming/channels/101/
- Example: Router Static IP 188.247.84.4:555/Streaming/channels/101/
- Example: rtsp://192.168.100.1:554/Live
- Example: Router Static IP 188.247.84.4:555/live
- - FR (Facial Recognition) Time & Attendance - Do you offer training o how to use the software?Yes we offer full training and full support
- - FR (Facial Recognition) Time & Attendance - Do I require any additional hardware to operate ?if you intended to use the solution for a door or gate access then we may have add additional hardware
- PLC ( Programmable logic controller)
- Or direct integration with your barrier/gate as long as the have network capabilities
- - FR (Facial Recognition) Time & Attendance - Do you time & Attendance have Access Control?Yes in fact it has one of the most friendly access control configuration
- - FR (Facial Recognition) Time & Attendance - Can you Customize the software to my requirement?We almost certain that the current features will meet you requirement, however we are open to an suggestion we deem to be beneficial to us and the rest of our clients
- - FR (Facial Recognition) Time & Attendance - Can we integrate the software with other software and hardware ?Yes from our side we are open to communicate with any software and hardware as long the other software support integration with a third-party application
- - FR (Facial Recognition) Time & Attendance - Why do you think your solution is better than others in the market?here is the following reason why we think our SMS by KeyTech Facial Recognition better than others in the market
- Accuracy 99.86%
- It can work almost with 99% of any IP camera from any brand
- Margin of Error or malfunction 0.001%
- Lift-Time Maintenance ,Support and Upgrade
- Cost efficient
- Easy to use
- you do not require any additional hardware other than a camera and a PC
- Compatible with any existing Hardware
- - Fusion Splicing - What is fusion splicing?Fusion splicing is a method of joining optical fibers by using an electric arc to melt the fiber ends together.
- - Fusion Splicing - What models are available?We have the following models
- 280E All-Rounder Middle Trunk Line Fusion Splicer
- 280T All-Rounder Middle Trunk Line Fusion Splicer
- KL-360T Backbone Optical Fusion Splicer,
- - Fusion Splicing Parts - Do you Supply Parts?yes we do supply any parts the fusion splicing requires
- - Fusion Splicing - What is the Default Password ?
- The Default Password No 1
- - Fusion Splicing - How long does a typical splice take?A typical splice can be completed in 6-15 seconds, depending on the model and fiber type.
- - Fusion Splicing Warranty - Whats the warranty covers?
- Minor or major manufacture defects 2 yeas
- Battery 1 year
- - Fusion Splicing - Can your splicers handle ribbon fibers?The Current models 280E,280T and 360 T do not handle ribbon fiber ,ribbon fibers.
- - Fusion Splicing - What fiber type can your splicers handle?Our splicers can handle single-mode, multimode, and specialty fibers including bend-insensitive and erbium-doped fibers.
- - Fusion Splicing - Do your splicers come with cleaving tools?Yes Our Splicing machine comes with a cleavers. We also sell cleavers separately.
- - Fusion Splicing - Do your splicers have automatic functions?Yes, our splicers feature automatic fiber alignment, fusion, and loss estimation.
- - Fusion Splicing - How often the electrodes should be replaced?Electrodes typically last for about 3,000 to 5,000 splices. Our splicers will alert you when replacement is needed.
- - Fusion Splicing - What's the price range for your fusion splicers?Start from JD 1100 -3500 it all depends on the product features and the quantity
- - Fusion Splicing - What's the battery life of your portable splicers?Our portable splicers typically can perform 200-300 splices on a single battery charge.
- - Fusion Splicing - Do your splicers have data storage capabilities?Yes, our splicers can store splice data, including images and loss estimates, which can be later transferred to a computer.
- - Fusion Splicing - Are software updates available for your splicers?Yes, we regularly release software updates to improve performance and add features. These can be easily installed via USB.
- - Fusion Splicing - Are splicers suitable for An industrial environment ?Yes, many of our models are ruggedized for field use, with dust and water resistance ratings.
- - Fusion Splicing Shipping - how long does it take to ship the product?as soon as you make an order we will arrange delivery immediately . normally it takes between 1-10 days it depend on the region you live in
- - Fusion Splicing - What's the maximum fiber count for ribbon splicing?it handle up to 12- 24 fiber ribbons. depends on the models you chose
- - Fusion Splicing - Do I require Special Tools to replace the Electrodes ?
- No you do not require any tools to replace the electrodes
- - Fusion Splicing - Do you offer a training on how to use the fusion splicing?Yes, we offer full training and full support
- - Fusion Splicing - Are you the only authorized distributor for the fusion splicing?Yes we are are the only authorized distributor in the middle east
- - Fusion Splicing - Do you give a replacement machine until my machine serviced ?Yes we offer you a courtesy machine free of charge while your machine been serviced.
- - Fusion Splicing - Do your splicers have built-in heating ovens for splice protectors?Yes, most of our models include built-in heaters for fusion splice protectors.
- - Fusion Splicing - Do you offer a free replacement while my Fusion Splicer been serviced?Yes, we offer our good customer a free replacement until their machine is ready
- - Fusion Splicing - Are your Splicing Machines certified by any international standards organizationsYes All our Splicing Machines are certified and ISO
- - Fiber cables - Do you sell Fiber cables?yes we do
- - Fire Equipment - Do you Supply and Install Fire System?Yes we do
- - Fiber Testing Equipment - Do you sell OPM (Optical Power Meter)?yes we do please refer to our Page https://keytechsecurity.com/otdr/
- - Fiber Testing Equipment - Do you sell OLS (Optical Light Source)?yes we do please refer to our Page https://keytechsecurity.com/otdr/
- - Fiber Testing Equipment - Do you give a replacement OTDR (Optical Time Domain Reflectometer) until mine serviced?It depends on the type of damage if we think the damage is fixable then yes.
- - Intrusion Alarm - Do you supply & Install any brand?Yes in most cases
- - Intrusion Alarm - Do you sell and Install Alarm system?Yes we do
- - Key-Holding Service - What is key-Holding Service?Customers use this service for one of the following purposes .
- Do not want to give their organization/Property keys their employees and the request us to open and close at a specific timing.
- In a case of intrusion alarm been activated after hours they request us to attend to check the safety of their organization/Property.
- wants us to frequently check on their organization/property
- - Refund Policy - Do i get full refund if i return any of the product?Yes you have 7 days from the date of purchase as long as the product not been used and still have the packaging
- - Refund Policy - Do i get a full refund on returned products if they not in the original Box ?1st we need to make sure the product not been used> 2nd if the product not been used and the only missing item is the box/packaging! we may have to deduct the cost of the packaging
- - Refund Policy - If I used the Product once and doesn't work as it should will i still get a refund?Yes if the product does not work as described
- - Support - Do you offer after sale support?Yes, and our after-sale support its to be proven one of the best in the world.
- - Support - Do you charge for remote support?We do not charge for our remote support for a product and services supplied by us unless if you have an additional requirement e may apply some charges but you will be notified in advance
- - Shipping Cost - Do your product prices include international shipping?Our prices Exclusive the shipping cost, As it varies for different countries
- - Security Guarding- Do you Provide Armed Security?Yes we do
- - Security Guarding- Do you Provide Close protection?Yes we do
- - Security Guarding- Do you provide CIT Cash in Transit?Yes we do
- - Security Guarding- is there a minimum Contract term i have to sign?No our terms are very flexible it can be monthly, or yearly it depend on te customer requirement
- - SMS Software - Do I require an internet connection?Yes internet connection required at least once every 7 days to make sure your application up to date.
- - Warranty - Do you offer warranty on all the products ?Yes, we offer comprehensive warranty on all our Products.
- - Warranty - How many year warranty you offer?3-years warranty on some of our products, and in some cases extend to 5 years
- - Training - Do you provide training for using the splicers?Yes, we offer training sessions both in-person and online for proper use and maintenance of our products.
- - Time & Attendance- what brand do you supply?We supply several brands however we most of our business are using SMS by keytech time and Attendance
- - Time & Attendance- Can i view reports from the web ?Yes you can view all the reports from the web or the desktop
- - Time & Attendance- Can i use Time & Attendance using fingerprint devices ?Yes you can connect finger print device direct to the PC
- - Time & Attendance- Do you have Mobile App for employee to check in and out remotely?Yes we we do where employee can use the app to check-in and check-OutIOS use this Link https://apps.apple.com/gb/app/sms-by-keytech/id1390961168Android use this link https://play.google.com/store/search?q=sms%20by%20keytech&c=apps&hl=en
- - Time & Attendance- Why most business use SMS by keytech time and attendance?SMS by keytech Time and Attendance offer free lifetime Support and upgrade
- - Visitor Management - How many Users I can have?You can have as many users as you wish
- - Visitor Management - What PC Specification do i require to run the ?You only require a computer with with minimum ,
- 64-bit Windows 7+
- Intel® Core™ i7 +
- 6900K +
- - Visitor Management - Do you offer training on how to use the software?Yes we offer full training to all your staff whom will be using the software
- - Working Days and Hours - What is your working days and hours?We are operational 7 days per week 24 hours however for emergency situations you can contact direct on +962775678512
- - Hiring /Employment at your company - who to contact for Employment?you are required to send us your CV to the following Email: applicants@keytechsecurity.com
- - Site Survey - How long will it take for someone to attend for site survey?in most cases same day you request or the next day
- - Site Survey - is the site survey free of charge?free of charge in most cases, however some cases we do charge for sit survey
- Existing client free of Charge
- Companies Free of Charge
- Government Free of charge
- Referral though an existing free of charge
- within 5-7 Km radius from our base, above that $45 will apply, however if you decided to have the work done by us the amount will be deducted
- - Turnstile Access - Do you Supply and install Turnstile Access ?Yes we do supply and install all type of Access control
- - Customs Clearance - is the price inclusive Customs fees if shipped to other countries ?The price only for the product you have the custom fee if any at the destination where the product shipped
